Information on the Right of Withdrawal
As of 2024-04-01
Part 2: Information on the right of withdrawal for consumers pursuant to Section 13 BGB (Bürgerliches Gesetzbuch [German Civil Code])
Section 17 Existence of the right of withdrawal and bearing of costs when exercising the right of withdrawal
(1) Consumers pursuant to Section 13 BGB have a right of withdrawal in the cases described below.
(2) If the consumer makes use of his right of withdrawal as described below, he shall bear the regular costs of the return shipment.
Section 18 Refund of payments made
(1) As a matter of principle, asknet Solutions AG shall choose the same means of payment for the refund of payments made as the one chosen by the customer for payment.
(2) In the case of means of payment for which asknet Solutions AG is unable to make a refund by the same method, asknet Solutions AG shall refund payments made by this method via bank transfer. The customer's bank details are required for this purpose. The refund will be made as soon as the customer has provided his bank details. The customer shall not incur any costs for a refund made using a different means of payment.
Section 19 Cancellation policy for digital content and premature expiry of the right of withdrawal
(1) Cancellation policy for digital content (= data produced and provided in digital form, such as software download)
Cancellation policy Right of withdrawal asknet Solutions AG by sending a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. If you wish, you can use the enclosed model cancellation form, which is, however, not compulsory. Consequences of withdrawal |
(2) Premature expiry of the right of withdrawal
The customer's right of withdrawal shall expire if the trader has commenced performance of the contract after
(a) the consumer has expressly consented to the trader commencing performance of the contract before expiry of the withdrawal period; and
(b) has confirmed his understanding that, by giving his consent, he loses his right of withdrawal upon the commencement of the performance of the contract.
The conclusion of the contract may be made conditional on the aforementioned consent and confirmation.
This premature expiry of the right of withdrawal is due to the fact that unlike physical objects, once downloaded, digital content can be easily reproduced and therefore, even if the contract is withdrawn, the digital content may remain on the customer's terminal equipment.
(3) Sample cancellation form valid for digital content
(If you wish to revoke the contract, please complete and return this form). To: asknet Solutions AG I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) |
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Ordered on (*)/received on (*) |
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Name of consumer(s) |
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Address of consumer(s) |
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Signature of consumer(s) |
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Date |
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Section 20 Cancellation policy and information on the right of withdrawal for contracts with other content
(1) Cancellation policy for contracts for the combined delivery of goods and for contracts in which several goods are ordered and delivered together as part of a single order
Cancellation policy Right of withdrawal asknet Solutions AG by sending a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. If you wish, you can use the enclosed model cancellation form, which is, however, not compulsory. Consequences of withdrawal |
(2) Sample cancellation form valid for contracts for the combined delivery of goods as well as for contracts in which several goods are ordered as part of a single order and delivered together
(If you wish to revoke the contract, please complete and return this form). To: asknet Solutions AG I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) |
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Ordered on (*)/received on (*) |
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Name of consumer(s) |
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Address of consumer(s) |
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Signature of consumer(s) |
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Date |
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(3) Unless otherwise stipulated, the right of withdrawal does not apply to distance contracts for the delivery of audio or video recordings or computer software in sealed packages if the seal has been removed by the consumer after delivery.
(4) For speedy and customer-friendly processing of your return, we kindly ask that you do not return goods to the address stated above, but to the address stated on the delivery note for returns. Compliance with this request, however is not mandatory for the effective exercise of the right of withdrawal.
(5) Cancellation policy for contracts in which several goods are ordered as part of a single order and delivered separately
Cancellation policy Right of withdrawal asknet Solutions AG by sending a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. If you wish, you can use the enclosed model cancellation form, which is, however, not compulsory. Consequences of withdrawal |
(6) Sample cancellation form valid for contracts in which several goods are ordered as part of a single order and delivered separately
(If you wish to revoke the contract, please complete and return this form). To: asknet Solutions AG I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) |
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Ordered on (*)/received on (*) |
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Name of consumer(s) |
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Address of consumer(s) |
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Signature of consumer(s) |
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Date |
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(7) Unless otherwise stipulated, the right of withdrawal does not apply to distance contracts for the delivery of audio or video recordings or computer software in sealed packages if the seal has been removed by the consumer after delivery.
(8) For speedy and customer-friendly processing of your return, we kindly ask that you do not return goods to the address stated above, but to the address stated on the delivery note for returns. Compliance with this request, however is not mandatory for the effective exercise of the right of revocation.
(9) Cancellation policy for service contracts
Cancellation policy Right of withdrawal asknet Solutions AG by sending a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. If you wish, you can use the enclosed model cancellation form, which is, however, not compulsory. Consequences of withdrawal |
(10) Sample cancellation form for service contracts
(If you wish to revoke the contract, please complete and return this form). To: asknet Solutions AG I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) |
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Ordered on (*)/received on (*) |
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Name of consumer(s) |
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Address of consumer(s) |
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Signature of consumer(s) |
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Date |
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(11) In the case of the provision of services, the right of withdrawal shall expire prematurely if we have provided the service in full and have only started to provide the service after the consumer has given his express consent to this and confirmed his understanding that he will lose his right of withdrawal upon full performance of the contract by the entrepreneur.