Questions about Office 365 ProPlus

Which Office 365 ProPlus applications support macOS?

Windows and macOS Windows and macOS Windows and macOS Windows Windows and macOS Windows and macOS Windows and macOS Windows and macOS

Why is the Office 365 ProPlus article not available anymore?

This can have various reasons. The institution may need to renew their Microsoft EES agreement. Please note the product information where you will find the latest news.

I have renewed my Office 365 usage right, what do I need to do?

Renewal during Stage 1: Reminded After you've purchased the Office 365 ProPlus article of your institution for renewal within 1st Stage: Remindedno further steps are required.
Renewal during Stage 2: Deactivation After you've purchased the Office 365 ProPlus article of your institution for renewal within 2nd Stage: Deactivation there should also be no further steps required. In some cases however Office does not recognize the active license. One possible solution is to deactivate the license in your Microsoft account and sign in to Office again.

  • Help for Windows:
    Deactivate Office license for Windows.
  • Help for Mac:
    Deactivate Office license for macOS (Step 4).
  • Renewal during Stage 3: Deletion When stage 3 has been reached a new Microsoft account will be generated for you when purchasing Office 365 again.

    Why did I not receive an E-Mail with my Microsoft account data after purchase?

    The e-mail is triggered automatically. However it may take up to several minutes until you receive the e-mail with the account data. Please also check if the e-mail was moved into your spam folder. If you've chosen "Payment in Advance" as payment method the order process is triggered after we received your bank transfer.
    You will receive your account data after this process is completed.

    If you have not received an email even one hour after placing your order, please feel free to contact the support team:
    Please specify your order number for this.

    Where can I download Office?

    After you purchased the service article you will receive an e-mail with your account data for your Microsoft account after a few minutes. Please visit the Office-Website and sign in with your new Login data from the e-mail. First you need to set a new password.

    Afterwards you can click "Office 365 apps" in the upper right corner and install Office 365 ProPlus to your desired device.

    How can I install Office on a second PC?

    • You can install Office on as many devices as you want, but you can only use it on up to 5 computers and mobile devices at a time.

    Sign in to the Office-Website. From the Home screen, select Install Apps. Then, select Microsoft 365 Apps to begin the installation. This completes the download of Microsoft 365 to your device and you can proceed with the installation. The installation is complete when the phrase "All set. Office is now installed" is displayed and an animation is played showing you where to find the Microsoft 365 apps on your computer. Select "Close".

    You can find more information on the associated Office-Support page.

    Why can't I find a download in my Microsoft account?

    Please check if you are signed in with the credentials from the e-mail "...Office 365 access information".
    If you've signed in only several seconds after you received the e-mail it is possible that no license was assigned to the account yet.
    This process can take several minutes.

    Why do I receive a message saying my account has expired even if I've already purchased the article?

    This message may occur when your applications (Word, Excel etc.) are still connected with your old, expired account. Please sign out from the old account in all applications and sign in with the new account data.

    I can't sign in / Login and password are not accepted

    • Please make sure the Microsoft account from the e-mail [Order number] - Office 365 access information are used to sign in (e.g.
    • Please make sure that no additional space was copied and pasted at the end of the password.

    I've forgotten my password, what can I do?

    The pdf file Office 365 reset password describes how you can reset the password of your Microsoft account.

    The long username is bothering me when commenting on documents, what can I do?

    My Office 365 usage right is expiring soon. What happens after it expired?

    1. Reminder: 30 days before your Office 365 usage right expires you will receive an e-mail as a reminder to purchase the Office 365 article from us.
    2. Deactivation: When your usage right expired you will have the opportunity to renew it within further 30 days. Within this time span you still have access to your data (e.g. OneDrive).
    3. Deletion: 30 days after your usage right expired you will receive an e-mail informing you that your Microsoft account was deleted. At this time the data in your Microsoft account will be deleted (e.g. OneDrive).
      • If your Microsoft account was deleted a new Microsoft account will be created when purchasing a new usage right.

    What happens to my OneDrive Data which exceeds the 5 GB free space when my usage right expires?

    • Until the deletion of your Microsoft account (Step 3 Deletion) you can still display, download and share your OneDrive data but won't be able to add additional uploads (over 5 GB).
    • Make backups in regular intervals to prevent data loss.

    Can I use Office 365 ProPlus on mobile devices?

    • A detailed guide on the installation of Office 365 ProPlus on mobile devices can be found here.
    • Please take note that due to the great variability of mobile devices, mobile operating systems and their individual configuration we are not able to provide technical support for the Office applications.

    I am getting error code 0xD0000004 or 0xD0000001 / I receive a message saying my subscription expired / This account does not allow editing on Mac

    These error messages can be resolved with the following steps: In the Finder press Shift+g. In the window that now opens, enter ~/Library and click on Go. Open the Group Containers. While holding down the CTRL key, click on each folder, if any, and then click Move to Trash.

    • UBF8T346G9.Office
    • UBF8T346G9.OfficeOsfWebHost

    Further information can be found in the linked article.

    E-mail support

    In case your question has not been answered by the FAQ please send it to via e-mail.